Privacy Policy

Introduction

ZoningOS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, full name, password (encrypted)
• Payment Information: Processed securely by Stripe (we do not store card numbers)
• Property Addresses: Addresses you search for ADU compliance analysis
• Communications: Messages you send to support or feedback

1.2 Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent on Service
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies for authentication (see Section 5)
• API Logs: Timestamps and results of parcel lookups, feasibility checks

1.3 Third-Party Data

• Regrid API: Parcel data including APN, zoning code, lot size, geometry
• Google Maps: Geocoding and map visualization data
• OpenAI: AI-generated analysis of zoning regulations (data processed but not stored by OpenAI)

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process your transactions and manage subscriptions
• Generate ADU compliance reports and feasibility analysis
• Send you Service updates, security alerts, and administrative messages
• Respond to your inquiries and provide customer support
• Monitor usage patterns and improve Service features
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations and enforce our Terms

3. Third-Party Services We Use

ZoningOS integrates with the following third-party services. Each has its own privacy policy:

4. How We Share Your Information

We do NOT sell your personal information. We may share data in these limited circumstances:

• Service Providers: Third parties listed in Section 3 who help operate the Service
• Legal Compliance: If required by law, subpoena, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit permission for other purposes

5. Cookies and Tracking Technologies

We use cookies for:

• Authentication: Maintaining your logged-in session (essential)
• Security: CSRF token validation
• Preferences: Remembering your settings

You can control cookies through your browser settings, but disabling authentication cookies will prevent login.

6. Data Retention

We retain your information:

• Account Data: Until you delete your account
• Payment Records: 7 years for tax compliance (Stripe policy)
• Search History: Retained indefinitely unless you request deletion
• Generated Reports: Retained until account deletion
• System Logs: 90 days for security monitoring

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request permanent deletion of your account and data
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails (if we send any)

To exercise these rights, email: privacy@zoningos.com

8. Data Security

We implement industry-standard security measures:

• TLS/SSL encryption for all data in transit
• Encrypted password storage (bcrypt hashing via Supabase)
• Row-Level Security (RLS) for database access control
• CSRF protection on all form submissions
• Regular security audits and updates

However, no method of transmission over the Internet is 100% secure. Use strong, unique passwords.

9. Children's Privacy

ZoningOS is not intended for users under 18. We do not knowingly collect information from children. If we discover we have collected data from a child under 18, we will delete it immediately.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if your personal information is sold or disclosed
• Right to say no to the sale of personal information (we do not sell data)
• Right to deletion
• Right to non-discrimination for exercising your rights

To exercise CCPA rights, email: privacy@zoningos.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or Service notice. Continued use after changes constitutes acceptance.

12. Contact Us